Return & Refund

1. Overview

We want you to be completely satisfied with your purchase.
If for any reason you are not, Helmorra offers a straightforward return and refund process in accordance with U.S. consumer protection laws.

Please read the following policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition that you received it.
Include all original tags, packaging, and protective materials.
Be returned within 14 days of the delivery date.

⚠️ Safety Note: For hygiene and safety reasons, helmets that have been worn, damaged, or altered cannot be returned or exchanged once the seal or protective film has been removed.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Helmets showing signs of wear, scratches, or impact.
Clearance or final sale items.
Gift cards or digital products.
Customized or special-order items.

4. Return Process

To initiate a return:

Contact us at info@helmorra.store with your order number and reason for return.
Our support team will review your request and provide you with a Return Authorization (RA) number and return instructions.
Once approved, please ship the product back to us within 7 days of receiving the RA number.
The item must be securely packed to prevent damage during transit.

⚠️ Returns sent without authorization may not be accepted or refunded.

5. Shipping Costs

Customers are responsible for return shipping costs, unless the product is defective or shipped in error.
If you receive a defective or incorrect item, Helmorra will cover return shipping fees and issue a replacement or full refund.
We recommend using a trackable shipping service to ensure safe delivery.

6. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees from the original order are non-refundable, except in cases of defective or incorrect items.

7. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, contact info@helmorra.store for further instructions.

8. Damaged or Defective Products

If you receive a product that is damaged during shipping or has a manufacturing defect:

Contact us within 7 days of delivery.
Provide clear photos of the defect or damage.
We will offer a replacement or full refund, including shipping costs.

9. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

First, check with your bank or credit card provider (processing times vary).
If you still have not received it, please contact us at info@helmorra.store

10. Contact Us

For any questions about returns, refunds, or exchanges, please contact:
📧 Email: info@helmorra.store