Shipping Policy

1. Overview

At Helmorra, we aim to deliver your order quickly, safely, and at the best possible value.
We offer free standard shipping and an affordable express shipping option for customers within the United States.
All orders are processed and shipped directly from our U.S. warehouses.

2. Shipping Options & Rates

a. Standard Shipping – FREE

Available for all U.S. orders.
Estimated delivery time: 5–8 business days after processing.
Includes tracking number via USPS, UPS, or FedEx.
No hidden fees or taxes.

b. Express Shipping – $4.99

Optional upgrade for faster delivery.
Estimated delivery time: 2–4 business days after processing.
Priority handling and expedited carrier service.
Tracking is provided via email once shipped.

3. Order Processing Time

All orders are typically processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 5:00 PM (EST) will begin processing on the next business day.
Once shipped, you will receive an email with your tracking number and a link to monitor your package.

4. Free Shipping & No Sales Tax

Helmorra proudly offers:

Free standard shipping on all domestic orders.
No Sales Tax—customers will not be charged additional tax at checkout.
The price you see on the product page is the final price you pay.

5. Shipping Restrictions

We currently ship to all 50 U.S. states.
At this time, we do not ship internationally or to U.S. territories (Puerto Rico, Guam, etc.).
We cannot ship to P.O. Boxes or military APO/FPO addresses for express shipping.

6. Delayed or Lost Packages

While we strive for on-time delivery, delays may occur due to weather, carrier issues, or unforeseen events.
If your order is delayed or missing:

Please check your tracking link for real-time updates.
Contact the carrier directly for more details.
If the issue persists, email us at info@helmorra.store—we’ll assist you in resolving it promptly.

Helmorra is not responsible for packages lost due to incorrect shipping addresses provided by the customer.

7. Order Tracking

After shipment, you’ll receive a tracking email with a direct link to monitor your package’s status.
Tracking updates may take up to 24 hours to appear after dispatch.

8. Damaged Items in Transit

If your order arrives damaged:

Take clear photos of the damaged packaging and item.
Contact info@helmorra.store within 7 days of delivery.
We will arrange for a replacement or refund at no extra cost.

9. Contact Us

If you have questions about shipping, tracking, or delivery times, please reach out to:
📧 Email: info@helmorra.store