Payment Policy

At Helmorra, we provide a secure and seamless checkout experience. We have chosen PayPal as our primary payment gateway to ensure the highest level of security and convenience for our customers.

1. Accepted Payment Methods

Through our PayPal integration, you can complete your purchase using:

  • PayPal Account: Pay directly using your PayPal balance.
  • Credit/Debit Cards: We accept Visa, Mastercard, American Express, and Discover (processed securely via PayPal, no account required).
  • PayPal Credit: Available for eligible customers at checkout.

2. Payment Process

  • Authorization: When you place an order, your payment will be authorized and charged immediately.
  • Currency: All transactions are processed in U.S. Dollars (USD). If you are paying from a non-USD account, currency conversion fees may be applied by PayPal or your bank.
  • Order Confirmation: You will receive a confirmation email from Helmorra and a transaction receipt from PayPal once the payment is successful.

3. Security & Data Protection

Your financial security is our top priority.

  • PCI Compliance: Our checkout process is PCI DSS compliant.
  • No Stored Data: Helmorra does not store your credit card information or PayPal login credentials on our servers. All sensitive data is handled directly by PayPal’s encrypted and secure infrastructure.
  • Encryption: Our website uses SSL (Secure Sockets Layer) technology to encrypt your personal information during the checkout process.

4. Verification & Order Delays

To prevent fraud, some orders may be subject to PayPal’s verification process.

  • If PayPal flags a transaction as "Pending" or "Under Review," we will wait until the payment is fully cleared before processing your shipment (usually takes 24–48 hours).
  • Please ensure your Shipping Address on Helmorra matches your Confirmed Address on PayPal to avoid processing delays.

5. Sales Tax

The total price displayed at checkout is the final price you pay. As stated in our Shipping Policy, applicable sales taxes are included in the product price, and no additional fees will be charged during the PayPal checkout.

6. Billing Discrepancies

If you notice any discrepancies or unauthorized charges on your account, please contact us immediately at info@helmorra.store or reach out to PayPal Support. We are committed to resolving payment issues within 2–3 business days.